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Frequently Asked Questions
Quality
Is there a quality guarantee on the jewelry?
What materials are used for the jewelry?
Kan smykkerne tåle vand?
Delivery
What is the delivery time?
What delivery options are available?
Engraving
Is it possible to engrave both sides of the jewelry?
Can I include symbols or emojis in the engraving?
Is there an additional fee for personalized engraving?
Can I order a piece of jewelry without engraving?
Handling of Errors
Can I make changes after placing the order?
What should I do if my jewelry has an error?
What do I do if I have entered incorrect customer information?
What do I do if I have not received my order confirmation?
Return
Can personalized jewelry be returned?
What is your return policy?
Do I have to pay for return shipping?
When will I receive my refund?